Refund policy
Return & Refund Policy
Last Updated: 1/11/2026
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging. You’ll also need your receipt or proof of purchase.
To start a return, please contact us at luxequirevogue@gmail.com with your order number and reason for return. If your return is accepted, we will provide you with a return merchandise authorization (RMA) number and instructions on how and where to send your package.
Please note:
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Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong or defective item).
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Items sent back to us without first requesting a return will not be accepted.
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You can always contact us for any return questions at luxequirevogue@gmail.com.
Damages and Issues
Please inspect your order upon receipt. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at luxequirevogue@gmail.com so we can evaluate the issue and make it right. For faulty items, we will typically cover the cost of return shipping.
Exceptions / Non-Returnable Items
The following items cannot be returned:
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Sale items or goods marked "Final Sale."
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Gift cards.
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[LIST ANY OTHER NON-RETURNABLES, e.g., pierced earrings, custom-made items].
Please get in touch if you have questions or concerns about your specific item.
Exchanges
We do not offer direct exchanges. The fastest way to get the item you want is to return the original item for a refund (following the process above) and place a separate order for the new item.
Refunds
We will notify you once we’ve received and inspected your return. If approved, your refund will be processed to your original payment method.
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Please allow up to 3-5 recommended business days for us to process the refund after receiving your return.
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It may then take additional time for your bank or credit card company to process and post the refund. This usually takes 5-10 business days.
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If more than 15 business days have passed since we notified you of the refund approval, please contact us at luxequirevogue@gmail.com.
Return Address: